Terms & Conditions

welcome to Epic Towing! These Terms and Conditions govern your use of our towing services, website, and any related services provided by Epic Towing. By accessing our website or using our services, you agree to abide by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should refrain from using our website and services.

At Epic Towing, we provide fast, reliable, and professional towing and roadside assistance services. Whether you're stranded with a flat tire, locked out of your vehicle, or need emergency towing, we're here 24/7 to get you back on the road safely

Epic Towing provides a variety of vehicle-related services, including but not limited to:

Emergency towing
Roadside assistance
Flat tire changes
Jump-start services
Lockout assistance
Fuel delivery
Vehicle recovery

We strive to provide prompt and professional service; however, availability and response times may vary depending on location, traffic, and weather conditions.

To use our services, you must:

Be at least 18 years of age or have legal authorization from a guardian.
Provide accurate personal and vehicle information when requesting service.
Agree to comply with all applicable laws and regulations.

We reserve the right to refuse service to anyone who fails to meet these eligibility requirements.

While we aim to provide fast and efficient services, Epic Towing cannot guarantee specific response times. Factors such as traffic, weather, and demand may impact our ability to reach you in a timely manner.

Customers must ensure they are in a safe location while waiting for service. If an unsafe situation arises, please contact emergency services immediately.

Service fees are based on the type of service requested, distance, and other factors.
All fees will be communicated to the customer before service is provided.
Payment must be made in full at the time of service unless prior arrangements have been made.
We accept cash, credit/debit cards, and other approved payment methods.
Late payments or declined transactions may result in additional charges.
If you need to cancel a service request, you must do so as soon as possible.
A cancellation fee may apply if the tow truck has already been dispatched.
Refunds are only issued under specific circumstances, such as service failure or incorrect billing.
Refund requests must be made within 7 days of service completion.

While we take every precaution to ensure the safety of your vehicle, Epic Towing is not liable for:

Pre-existing damage to your vehicle.
Damage caused by third parties, including other drivers.
Delays due to unforeseen circumstances such as weather, traffic, or road conditions.
Personal belongings left inside the vehicle.

Customers are advised to remove valuables from their vehicles before towing.

Customers are responsible for:

Providing accurate information about their vehicle and location.
Ensuring they are in a safe location while waiting for assistance.
Following all instructions provided by our towing professionals.

Failure to comply with these responsibilities may result in delays or service refusal.

By accessing our website, you agree to:

Use our content and services for lawful purposes only.
Not attempt to hack, disrupt, or misuse the website.
Provide accurate contact details when submitting service requests online.

Epic Towing reserves the right to block access to users violating these terms.

We respect your privacy and handle your personal data in accordance with our Privacy Policy. Any information collected during service requests is used solely for service delivery and internal records. We do not sell or share your information with third parties.

In case of any disputes:

Customers should contact our support team to resolve issues amicably.
If a resolution is not reached, disputes may be escalated through arbitration or legal action in accordance with local laws.

Epic Towing reserves the right to update these terms at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

If you have any questions regarding these Terms and Conditions, you may contact us at: